Refund policy

At Rocksee Trading, we strive to ensure complete customer satisfaction with every purchase. This Return & Refund Policy outlines the conditions and procedures for returning products and requesting refunds.

1. Eligibility for Returns

You may request a return under the following conditions:

  • The item is returned within 7–14 days of delivery.

  • The product is unused, undamaged, and in its original packaging.

  • All accessories, manuals, and original components are included.

  • Proof of purchase (invoice or receipt) is provided.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that have been used, installed, or damaged by the customer

  • Items missing original packaging or accessories

  • Products marked as final sale or clearance

  • Personal care appliances (e.g., shavers, grooming devices) due to hygiene reasons

3. Damaged or Defective Products

If you receive a damaged or defective item:

  • Notify us within 48 hours of delivery

  • Provide clear photos or videos showing the issue

  • We will arrange for a replacement, repair, or full refund at no additional cost

4. Return Process

To initiate a return:

  • Contact our customer support team at Support@rockseetrading.com or +971502774165

  • Provide your order number and reason for return

  • Our team will review your request and provide return instructions

  • Ship the item to the provided return address or arrange pickup (if applicable)

5. Refund Process

  • Refunds will be processed once the returned item is received and inspected

  • Approved refunds will be issued via the original payment method

  • Processing time: 5–10 business days depending on your payment provider

6. Exchange Policy

We offer exchanges for:

  • Defective or damaged products

  • Incorrect items delivered

  • Exchanges are subject to product availability.

7. Return Shipping Costs

  • Free returns for defective, damaged, or incorrect items

  • For other returns, shipping costs may be borne by the customer unless otherwise stated

8. Order Cancellations

  • Orders may be canceled before dispatch for a full refund

  • Once shipped, the order cannot be canceled and must follow the return process

9. Warranty Coverage

Certain products may come with a manufacturer’s warranty of one to two years. Warranty claims should be handled according to the warranty terms provided with the product.

10. Contact Us