1. Introduction
Welcome to Rocksee Trading Company. These Terms and Conditions govern your use of our website, products, and services. By accessing or purchasing from us, you agree to be bound by these terms.
2. Definitions
Customer: Any individual or entity purchasing or using our products or services. Products: All home of electronics and appliances related goods offered for sale. Services: Any support, delivery, installation, or after-sales services provided.
3. Use of Website
You agree to use our website for lawful purposes only. Unauthorized use, including fraud, hacking, or data extraction, is strictly prohibited. We reserve the right to restrict or terminate access at our discretion.
4. Product Information
We strive to ensure product descriptions, specifications, and pricing are accurate. However, errors may occur, and we reserve the right to correct them without prior notice. Product images are for illustrative purposes.
5. Pricing and Payment
All prices are listed in the applicable local currency and include VAT unless stated otherwise. Payment must be completed at the time of purchase through approved payment methods. We reserve the right to change pricing at any time without prior notice.
6. Orders and Acceptance
Orders are subject to acceptance and availability. We may cancel or refuse any order due to stock limitations, pricing errors, or suspected fraud. Order confirmation does not guarantee acceptance until processed and dispatched.
7. Delivery
Delivery timelines range from 1 to 2 business days. We will not be liable to you for any errors in the delivery address provided by you or for any subsequent change of address of which we have not been notified and acknowledged prior to dispatch. The delivery charge for your chosen delivery method will be shown in your order summary before you submit your order and confirmed in your Order Confirmation. Customers must provide accurate delivery details.
8. Returns and Refunds
Products may be returned within 7 to 14 days of purchased. Items must be unused, in original packaging, and accompanied by proof of purchase. Refunds will be processed via the original payment method within a reasonable time frame.
9. Warranty
Products are covered by manufacturer or company warranty where applicable. Warranty does not cover damage due to misuse, improper installation, or unauthorized repairs. Customers must retain purchase receipts for warranty claims.
10. Limitation of Liability
The company shall not be liable for indirect, incidental, or consequential damages. Our liability is limited to the purchase value of the product.
11. Intellectual Property
All content, including logos, images, and text, is the property of the company. Unauthorized use or reproduction is prohibited.
12. Privacy Policy
Customer data is collected and used in accordance with our Privacy Policy. We take reasonable measures to protect personal information.
13. Governing Law
These terms are governed by the laws of the applicable jurisdiction. Any disputes shall be resolved in local courts.
14. Amendments
We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting.
15. Contact Information
For any questions regarding these Terms and Conditions, please contact our customer service team.
Support@rockseetrading.com
